Our Approach

At 10XFarms, we put a lot of care into every order we send out. Because of the nature of our products, we generally do not offer returns or refunds once an order is confirmed.

That said, if something isn’t right, we’re here to help. In cases like damaged, missing, or spoiled products, we’ll work closely with you to find a fair and practical solution.

1. If You Receive a Damaged Product

We’re really sorry if your order arrives damaged, that’s not the experience we want for you.

Please let us know within 2 days of delivery by emailing care@10xfarms.com.

To help us resolve this quickly, please share:

  • Your order number
  • A copy/image of the invoice
  • One image of the outer packaging
  • Two clear images of the damaged product
  • An unboxing video clearly showing the issue

What happens next:

  • We’ll replace only the affected item (not the entire order)
  • Replacement will be processed within 7–10 days
  • Our team will stay in touch to make sure everything is resolved smoothly

2. If an Item is Missing

If something is missing from your order, we understand how frustrating that can be.

Please notify us within 2 days of delivery at care@10xfarms.com.

Please include:

  • Your order number
  • Invoice image
  • One image of the outer box
  • Two clear images of the opened package
  • An unboxing video showing all items received

What we’ll do:

  • While refunds are not applicable, we will quickly ship the missing item to you
  • Our team will respond within 24–48 hours and assist you until the issue is resolved

3. If You Receive a Spoiled Product

Since many of our products are natural and minimally processed, quality matters deeply to us.

If you believe a product is spoiled, please inform us within 2 days of delivery at care@10xfarms.com.

Kindly share:

  • Your order number
  • Packaging or manufacturing date
  • Clear images or a video of the product

A quick note:

Natural products can vary slightly in taste, texture, colour, or aroma. These variations are normal and do not indicate a defect.

How we handle this:

  • Each case is carefully reviewed
  • If an issue is confirmed, we will arrange a replacement
  • We always aim for a fair and transparent resolution

Response & Support

  • We usually respond within 24–48 hours
  • Our team will guide you through the entire process until everything is sorted

Need Help?

If you have any questions or concerns, feel free to reach out to us anytime at:
care@10xfarms.com